NEVER underestimate the importance of profitable customer loyalty.
Lots of people talk about customer loyalty. Cox Marketing Solutions is passionate about it. We go beyond the theory and enact real results that leverage profits by encouraging customers to spend more, visit more, and become your ambassadors. The greatest ad campaign in the world only works if you know how to turn customer visits into customer loyalty. We do.
Depending on which study you believe, and what industry you’re in, acquiring a new customer is anywhere from 5 to 25 times more expensive than retaining an existing one (Harvard Business Review). It’s logical. As customers, we visit businesses we’re loyal to much more often than those we don’t know. If you aren’t doing everything you can to increase the loyalty of your customers, you aren’t realizing your full potential.
After 30 years of experience creating profitable and long-lasting customer relationships, Cox Marketing Solutions knows how to deliver results. From the smallest to the largest, the steps are the same and the goal doesn’t change–improve customer loyalty by improving each and every interaction with the customer.
Rita’s passion for her work and amazing ability to troubleshoot position her as one of the most respected people in the industry.Mariah Fortune
Customer Loyalty Tactics
– Database Marketing
– Digital marketing
– Direct mail
– Loyalty Programs
– Referral Programs
– Social Media