Customer loyalty is essential to long term sustainable growth. We don’t think anyone would disagree with this statement. What is customer loyalty and how do you build it? We believe customer loyalty is built on personal, not personalized, relationships with your...
Most business owners know their customers very well. In fact, many know what their customers purchase and why they purchase it. Some even know personal information such as a birthday, anniversary date, or favorite product. This data is the most important tool in your...
With the holiday season fast approaching, now is the time to evaluate your customer experience and align it with your in-store strategy. The idea of Customer Experience is really quite simple. It begins with the feeling and impression your customers have upon initial...
Wild… but true. A friend of mine recently had a customer experience that was so gloriously perfect that it created a committed, engaged customer. Even before she had sampled the company’s product. It began as a pretty simple digital transaction. She placed an order...
Recently I hired a small local contractor for a little job that needed to be done quickly. I found a new contractor through an online referral source and was pleasantly surprised at how quickly they re-arranged their schedule to help me. They did a wonderful job and...
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